In a previous note, I discussed what I perceived to be the large appetite for college graduate recruits by LabCorp (see: Leading Employers of College Students and Recent Graduates). I was therefore interested when I came across a web-based advertisement for a LabCorp phlebotomist in Monster.com. This is a full-time position in Arlington, Texas. I thought that such a posting would be of interest to readers of this blog. Below is the job description (boldface emphasis mine):
Phlebotomist with a minimum of two years experience. Skill and comprehension level required for this category: Phlebotomy certification (where required) from an accredited agency, completion of an approved phlebotomy training course, or equivalent experience through previous employment. Minimum of two years verifiable phlebotomy experience.
Exhibit proficiency in all of the following: blood collection by venipuncture and capillary technique from patients of all age groups, urine drug screen collections, paternity collections, breath/saliva alcohol testing, LCM/Cyber Tools, TestCup, pediatric blood collections, difficult draws (patients in mental retardation facilities, long-term care facilities, drug rehabilitation facilities, prisons, psychiatric facilities, or similar facilities). Has comprehensive understanding of compliance and safety, and is able to effectively communicate the importance of compliance and safety to other employees. Possess the ability and skills necessary to provide orientation and training for patient service technicians.
License/Certification/Education: Normally requires a High School Diploma or equivalent w/2 years experience.
Meet all state & local requirements for Phlebotomist
Here is a description of the LabCorp Communication Manager (LCM) that is referred to above:
LabCorp Communications Manager (LCM) is a Windows-
based product that automates test ordering and information retrieval. This user-friendly software package directly links the physician’s office to LabCorp laboratories, allowing clients to create test request forms, receive laboratory results, and manage patient test records easily and efficiently.
I found this list of desired proficiencies required of newly hired phlebotomists to be very interesting for the following reasons:
- A phlebotomist in the labs where I work is usually viewed as an entry-level position and the assumption is that the department will train many of them. Based on the ad above, LabCorp will only accept candidates who are already trained. In addition, there is a requirement of proficiency in LCM/Cyber Tools. This appears to be proprietary software used by LabCorp. By requiring proficiency in its own proprietary software, the company seems to be restricting its search to personnel currently working for the company or those having worked for it in the recent past. This may save on training costs but is this the most effective way to recruit entry level positions?
- I was also interested in the reference to "difficult draws" above, defined as: patients in mental retardation facilities, long-term care facilities, drug rehabilitation facilities, prisons, psychiatric facilities, or similar facilities. This gives a whole new meaning to "difficult draws" which I have personally defined in the past as blood draws from pediatric patients and adults with small veins.
- Even though the educational requirement is high school or the equivalent for phlebotomists, these personnel have managerial responsibility for orienting and training the patient service technicians.
I have previously discussed my respect for phlebotomists in previous notes. I view them as the most important ambassadors for the lab and therefore personnel who need to be carefully selected and trained. In a previous note (see: Customer Criticises LabCorp for Bad Blood Drawing Experience), I discussed a blogger who had an unfavorable experience in a LabCorp patient service center. Unfortunately, her saga and interactions with the company continue. She reports that she received an email from Pamela Sherry, Senior Vice President of Corporate Communications at LabCorp, in response to her original blog note. She responded to this query. She then was then surprised to receive an anonymous and sarcastic note, presumably from a LabCorp employee. One gets the distinct impression that this is not a company that relishes or encourages customer feedback or criticism.