I recently came across an article discussing how the NYU Longone Medical Center has rolled out a new patient registration system using tablets for patient input of the personal data that could not be supplied by the EHR (see: NYU Langone’s CIO on Becoming Paperless One Application at a Time). Below are some of the details:
[NYU Langone Medical Center [took an important automation step]...by rolling out its mobile registration process. Thanks to a $5 million donation from insurance company AIG, NYU Langone was able to invest in a software system from OnBase by Hyland..., linking patient registration to its Epic EHR system. The registration software sits on tablets from Samsung, which are given to patients immediately upon entering the facility....The registration process begins with PatientSecure, NYU Langone’s palm scanning technology. Once they scan their palms, they are then given the Samsung tablet with the registration application. The only forms filled out are ...typical registration questions. The link with the Epic EHR system pre-populates the form with the patient’s name and other information. The new data from the patient registration application is sent directly back to the EHR where it’s separated for the practitioner to review...Along with the specific vendors, the IT, informatics, and clinical departments, and even patients worked through the process side-by-side....While a small amount of patients have asked for the old paper-based forms, the majority are on board with the tablets and have responded favorably. ....The registration app has already begun to seep into other areas of the NYU Langone enterprise. Earlier this month, it was rolled out to a large multi specialty practice on Long Island. ....Getting concise information from patients regardless of where they are going is just good healthcare,” says [a spokesperson].
I can't tell you how many times I have read articles quoting patient frustration about having to supply personal and health information time and time again. At least NYU Langone Medical Center has learned this lesson and has created a link with the EHR to "pre-populate the [tablet] form with the patient’s name and other information." This seems like a very good start. A few of the statements in the article tickled me; I list them below with my additional snarky comment:
- "Along with the specific vendors, the IT, informatics, and clinical departments, and even patients worked through the process side-by-side [on the table-based registration process." Where else but in healthcare would the author of an article about the deployment of software be amazed that the customers (i.e., patients) would be asked their opinion of the registration process?
- "The registration app has already begun to seep into other areas of the NYU Langone enterprise." The last example of major seepage affecting medical records at NYU was Hurricane Sandy.
- "Getting concise information from patients regardless of where they are going is just good healthcare..." True, true, true!