I have been following the progress of eClinicalWorks (eCW) for some time, posting a number of notes about the company (see as an example: More on eClinicalWorks: A Successful PMS for Office Practices). eCW has developed and sells one of the leading office EMRs that can also be called an ambulatory EMR or EMR/PMS. The president of the company, Girish Kumar Navani, is refreshingly candid and always has interesting insights about his company and the larger HIT industry. A recent interview of him by Mr. HIStalk is no exception to this rule (see: HIStalk Interviews Girish Kumar Navani, President of eClinicalWorks). Below is an excerpt from the interview in Q and A format with boldface emphasis mine. The portion selected focuses on patient portals and personal health records (PHRs).
Q: You mentioned Google. What did you think of the Google and Microsoft PHR announcements at HIMSS?
A: There is definitely a big buzz in the industry that something needs to be done regarding personal health records and employer health records. We definitely have a perspective. As it’s been written, although we haven’t written a press release, Wal-Mart has selected eClinicalWorks. We will be integrating with employer-based records there as well. In the coming months and years, PHRs will have a purpose. What mode they take or which company operates them is anybody’s guess right now.
You’ve got EMR companies that are doing patient portals and there’s a value proposition there for the EMR companies and the physician to do it and their patients can have access to their personal health records. Then, the portal can deposit that health record in any PHR system of their liking to share it with the proper entity. I think there will be intermediaries that will help – it could be Google it could be Microsoft, it could be Dossia, it could be any of the ones that will eventually interoperate around a personal health records system.
I believe, with Navani, that most of the value of PHRs will be based on their ability to interoperate (i.e., share data) with hospital EMRs and ambulatory EMRs, referred to by eCW as an EMR/PMS. I made mention of this in a previous note (see: Cerner's Winona Health Project Featured on the PBS News Hour). I thus favor the idea of a consumer-controlled PHR with interfaces to both hospital EMRs and ambulatory EMRs. These interfaces can be developed as components of patient portals. Here is how eClinicalWorks defines its own patient portal product:
eClinicalWorks Web-based Patient Portal lets patients and doctors communicate easily, safely and securely over the Internet. Patients are given secure passwords that allow them to log into their physician’s system to see their own private set of documents including labs, diagnostics, statements and messages. Doctors can automatically remind patients for their health maintenance reminders, procedure due dates and also send them patient statements and lab results electronically—minimizing the need for patients to call the office.
So in summary, I believe that PHRs will only flourish if and when they are capable of accessing and exchanging data from hospital and ambulatory EMRs. This will require the development of agnostic patient portals that can establish bi-directional links between the hospital, office, and home/PHR data domains. By my use of the term agnostic, I refer to the ability of the patient portal to interoperate with the large variety of heterogeneous EMR/PHR products that have been installed in the HIT market.