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Michael Blechner, MD

Bruce,

My limited experience with executives has been the same and I have experienced the jist of your statement "The drift of their arguments was that it's the physicians and nurses who drive quality through their daily decisions and service to patients." One major problem with this attitude is that these physicians and nurses are overwhelmed and do not have the time to focus on driving improved quality and equally as important, they do not have access to data (relatively simple descriptive analytics) to help them target their efforts. Unfortunately, creating a functional analytics team is not always seen as necessary.

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